A Listings*ABC
Loan - See Pacific
Funding Accolade
- (Paris Texas Hardware) - 1) Poor
quality
"Made
in China" Curtain holdbacks that don't
include instructions on installation drill size.
9/9/07. Typical Chinese junk distributed by Linen's
and Things, USA. Adobe
- GoLive Product (Mac) - Must
jump through multiple hoops in unsuccessful attempts to
keep product from "unexpectedly quitting" on
Macs. No correction known at this time Product was not
adequately tested. 8/24/01. Advanced
Internet Technologies, Inc (AIT)- Here's
a great example of a company to stay clear of and to never
ever allow automatic credit card withdrawals. Poor
service, such as 1)numerous downtimes and lost account
info extending site downtime for weeks. 2) blaming other
components of the web for down times that are really their
own fault. 3) slow connections for site visitors. 4) Customer
service would leave the customer chasing his tail after
their problems. 4) Often Technical Support and Customer
Service would not get back to you after being too busy
to take calls after one finally gets phone number to call.
5) False billings requiring numerous corrections to statements.
6) Company tries to collect on bogus 6 month contracts
that customers and resellers are not aware of until they
try to jump the hoops to cancel account and find the exorbitant
unwarranted charges on their credit card statements after
closing as though it were some kind of retaliation for
leaving. 7) holds domains hostage until false bills are
paid for . 8) falsifies evidence to credit card companies
to justify unwarranted charges . get'em's
worst company for 2002. (10/27/02) Aetna - Says you get a "free" copy of "Navigating your Health Benefits for Dummies" by visiting www.AetnaEarly.com. Then it starts you on a "Click here for free copy..." Then you are required to fill put in a Priority Code, not explained in the letter, which after looking around I found was 66721. 1) Then, it required me to fill out a questionaire, voiding the "free" aspect of the advertisement. 2) As part of the form, the priority code was already filled in and could not be altered, assuming it got it from the prior input. However, the field said it must be filled in and was missing the last digit, and again, it could not be altered, leaving me wondering if this partial number, which I could not alter, would void the free gift. We will wait and see. Do I ever trust Aetna after the fake free ad? Posted 5/11/09. AKAI (Plasma Televisions) - Here's a company that represents all that is going wrong in the corporate world and the fact that Japan is not doing things any better than the USA. 1) Site is incompetent at best with no support option at the root level of www.akai.com. 2) calling support, once discovered, gets you an automated voice message that says someone will be right with you. That was a lie. 3) Instead, after 1/2 hour hold time, a message came on asking me to leave a message. This is a fine example of very poor customer service. SMALL
BUSINESSMAN RECOMMENDATION FOR AKAI: 1) Have
a support link on the home page. 2) Have downloadable
manuals available online from the main support page for all products. 3) get
better website and support management. ALAMO RENT-A-CAR (THIS IS ANOTHER HACK "TITE-ASS" COMPANTY THAT RIPS OFF CONSUMERS EVERY CHANCE IT GETS HIDING BEHIND CORPORATE POLICIES. YOU WILL FEEL LIKE YOU'VE BEEN TO THE ALAMO AFTER DEALING WITH THIS COMPANY. 1) Can't change a driver's name. Must add a driver at $9 per day EVEN THOUGH ONLY ONE DRIVER CAN BE DRIVING AT ANY GIVEN TIME. 2) IF YOU RETURN A CAR EARLY, THEY HAVE EXCESSIVE CHARGES 3) GOUGES CUSTOMER ON INSURANCE COVERAGES AND GAS OPTIONS. 4) Washes cars, but does not dry them. They are horribly spotty in Hawaii-Kona. 10/18/2010 Allstate
(Homeowner's Insurance) (Are you in good hands???) - Insurance
is confusing and too many folks are ignorant enough to
shop price only. 1) We
made a claim for a fence that blew down where after the deductible,
Allstate
paid out $250. We'd been
with them over ten years and that was the first claim. That
year, we bought a rental property in Hawaii, and Allstate wouldn't
insure it. We were told it was because we had made a claim
in the last 3 years. 8/28/06 2) Because we liked our Agent, we stayed
with Allstate anyway and insured our Hawaii property with someone
else. 2) This year, we bought a new home and
having been with Allstate 18 years, asked to have it insured.
They refused on
the basis that it had a shingle roof in a non-fire hazard area
that they defined by city and therefore a fire hazard area.
Farmer's Insurance quickly picked up our policy for the new
home. Here's yet another company that represents all that is
going wrong in the corporate
world and shows itself to be perfectly capable of shooting
itself in the foot. However, insurance is one industry where "you're
in good hands" marketing to confused buyers will pay off.
Allstate's stock doesn't seem to reflect its underwriting discriminations. 3) Neighbor's
house burned down at 2 a.m. Sunday night with their losing
almost all their possessions and barely getting out with their
lives. Allstate's response, someone will call you on Monday
morning. 8/3/08 (Life
Insurance) Of course I have a sense of humor about life insurance
because it doesn't insure that you will live. Instead, it ought to
be called survivor benefit insurance or post death disbursement plan
or something like that. One things for sure; as the economy worsens,
some companies will try every "legal" trick in the book to
get out of payments. One only has to look at the exclusions for starters.
1) For
example, I had my option for monthly payment form with cancelled check
faxed to Allstate from the Allstate agents office
to put me on a monthly payment plan. Instead, I get a letter from Allstate
that says my policy would end on March 16. At first, I assumed the
letter crossed the fax and was already addressed. The 16th was a Sunday,
so I called on Monday the 17th to be sure
my payment plan was in effect. Allstate claimed to have never seen
the fax and 2) MADE NO EFFORT whatsoever to contact my agent.
They assumed I would. 3) Furthermore,
Allstate informed me that my life insurance policy was no longer in
force!!! In other words, if I died, it was
as though
I had no policy
(which I had been paying on for over 10 years and my beneficiary would
get nothing. I HAVE DROPPED ALL MY OTHER ALLSTATE POLICIES OVER THE
YEARS. Unfortuntely, it is not economically feasible to drop a life
insurance policy (or I would have dropped Allstate for that too). There
ought to be a way to trade a policy over to another company. 4) A
message was left in the manger's inbox, which the supervisor discouraged.
No
call back has been received yet. 5) I went to my agents office
only to find that it was closed during normal business hours, (possibly
due to lack of insurance sales??)- 3/18/08 Amazon.com (Border's
Books) - 1) Site is incapable of listing
books by title in search engines in alpha order. For example:
you type in "The
Greens" and you get 25 or more titles that are not exactly "The
Greens" prior to seeing the title. 2) They said they would
fix this months ago and didn't. 3) Do not easily offer webist
listing of its phone numbers. Since combining, you would think
they would have fixed these issues. 4) as part of the
new Amerika, Amazon requires you leave your credit card number
and
other personal information in order to review their movies, etc.
Then, they filter the reviews. This is one screwed up company. America
Online (AOL). - 1) Junk mail 11/2/01. 2) Sales
wouldn't take no for an answer. 3) When cancelled, they
dropped the call. Couldn't find membership to cancel it. 4). Had
to go online to cancel therefore causing AOL to claim I used
the account and charged me for a month where I never used it
other than to cancel. Would recommend against this aggressive
company. 5). Difficult to get rid of interfering with
operating system. 6) Tendency to get lots of gross junk
mail. American
Airlines - 1) Overbooking
Flights 2) Lost
luggage 9/12/04 American
Diversified Insurance Services, Inc. - 1) Junk mail
11/2/01. American
Express - 1) For the first time since this site
has opened, American Express finally gets itself listed and
it's a biggy. They made numerous changes in card holder agreements
where when a holder pays the minimum, their balance may actually
get larger!!! That's a big no-no. 2) They send these changes
by sending the whole text of the agreement so you have to read
all the fine print (3 pages worth) and there is no comparison
to the old agreement to show you where the changes were made.
That way its too confusing for most people to bother arguing
about. I think American Express knows that. Don't you. American
Furniture Galleries (Sacramento, CA Area) - 1) 99
cent pricing 2) Ads show more furniture than included
in the obviously displayed price. 3) Junk Mail 4) In
fine print, you can discover that prices are for "cash" only.
6/20/08. AmeriTrade - 1) 99 cent pricing 2) tied with ads that associate the company with
American integrity. 5/8/06. Michael
P. Murphy
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Apple
(Formerly Apple Computer, manufacturer of severely
flawed computer systems, electronic gadgets and Software, all with
inadequate support, yet some say it's the best in the (planned obsolescence) industry. 3/26/2010 -Click here for FULL APPLE
STORY I will post the latest here, though. On 12/08/2012, my system froze and needed a restart. This time it was a locked mouse and keyboard. So much for stability, huh? Arby's
(restaurants) - 1) Junk Mail 2) 99
cent pricing 4/2/08 Associated
Press (AP)- 1) Practice of Exit Polling 2) Sensationalized
news. ATI
(Maker of Video cards and other computer products) - 1) 900
tech support which they claim you must turn on with your phone
company 2) You pay thru 900 number to cover
their issues. 3) Awkward
and confusing website 4) designed more to
force expensive CD purchases and upgrades while hiding real problem
solutions - and the cards
present a lot of problems. 5) Can't find
and load software drivers easily.6) Box mentions superior
support but leaves
out $1.25
per minute 900 number to get it. This is a "less than you
bargained for" type of company. AT&T
(American Telephone and Telegraph) Also
see SBC & Pacific
Bell- 1)
Cold Calling even after do not call listing, 2) Junk
Mail, 3) Check Like content. 4) Fake
Credit cards, more than once,
they're not stopping this Practice for #12. 5) Repeats
can't seem to take no for an answer 6) nor
able to remove from lists?? 7) Priority Express, 8) Urgent
Dated information 9) Open Immediately! 10) Constant
spam via 2nd and 3rd parties 11) Doesn't
even spell name right on the junk mail. 12) Uses
foreigners outside the country to do cold calling avoiding US
laws maybe? 13) 99 cent
pricing on CallVantage at $29.99. They quote "quality phone
service from the name you trust" hmm! 14) Unnecessary
hoop jumping to get to live support 3/16/07 15) extremely
slow internet services 3/16/07 16) Excessive
hold times 3/16/07. 17) Again dropped a support call after
going through the phone prompts to report Northern California
drops
and
slowdowns. We have had months of poor service. 7/11/2007 18)
AT&T
U-Verse blocks port 25 and 465 SSL Macintosh E-Mail sending. 19) AT&T
Tech support can't fix it and recommends that we use the webmail
(where AT&T
staff can read your
mail at will for as long as you store it there???) 4/4/08 20) Email
system requires pressing send multiple times before mail is actually
sent out because of AT&T's poor server setup. 21) Support
basically tells its customers "Good luck! We can't do a
thing about it.! -AT&T
has one of the worst company name reputations on Getem.Net! This
has all become worse since they were bought by SBC. DSL performance
has become horrendous. I often wonder since they got all the
government contracts how much carnivore and promise software has
affected their performance now that AT&T is a CIA/Homeland
Security Proxy? 22) Sends "This is not a check checks" Posted on or before 2/13/2009, 23) Sent advertising in envelope without AT&T return address marked "OFFICIAL BUSINESS ENCLOSED" to make sure envelope was opened since folks would have thrown the advertising out. 24) Won't warn if you are about to or into extra minutes because, like banks, they make a lot of money on these extra charges and don't want you to be aware of them until after you owe them the money. 25) AT&T Wireless Sells 3G phones when they don't have a reliable 3G network setup. In my case, the towers near my Sacramento suburban home won't have 3G work started until September 2009 though I've had the phone almost a year. I was told that in order to stop all the dropped calls, I need to turn off the 3G aspects of my iPhone 3G. It took six months for them to finally admit to the problem. Meanwhile, they kept selling these 3G iPhones to unwitting subscibers. Posted 5/12/09 Audible.com
- 1) Entices new customers with a credit style promotional
card offering a complimentary trial membership. The membership
allots so many free credits to purchase books. However, unknown
to me and not posted on the trial membership card (possibly in
the agreement somewhere), the credits expire in 14 days. After
that, they charge your credit card for
the membership
when
you
use the
so-called
free
credits for the books rather than expire the free membership. 2) When
you complain, they make it seem that the charge is out of their
control
because
they
owe
for
the
books to some undisclosed party, which apparently isn't true
prior
to the fourteen days??? This is a very, very poor business practice.
To date, they have not reversed the charge. I recommend staying
away from such disreputable companies whenever possible and not
rewarding them for bad behavior. 3/2/07 AutoVantage
Gold (via Household Bank)- 1) $2.50 enticement check
to buy services 2) via junk mail
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*Opinions and information is for the sole use of The Small Businessman and is not intended for use by the media or for any other particular use other than by the site owner. Listed companies are in alphabetical order. This is intended to assist companies to improve their business processes and ethics only per subjective opinion of The Small Businessman, not to diminish their sales or sales prospects - simply to improve them. |